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Ribeyre

Réservation Camping La Ribeyre
Réservation Camping La Ribeyre

FAQ

FAQ: All the questions you can have for your next holidays!

When you book…

How can I book a stay at Sunêlia La Ribeyre?

By phone: call us direct on +33 (0)4 73 88 64 29.

Online: choose your pitch or type of accommodation, fill out the booking form, and confirm your booking by credit card.

You will be asked to settle a 30% upfront advance at booking + the booking fees or the Carte Privilège.

We will then swiftly email back with your booking confirmation.

When and how do I settle the balance for my stay?

The balance for pitches is to be settled at check-in.

The balance for rentals is to be settled 30 days before your arrival.

Online: go to the ‘pay your balance’ tab on our website, with your booking number and your credit card.

By phone: call us on +33 (0)4 73 88 64 29 and make the payment directly by credit card over the phone.

By mail: send us a cheque or your ANCV-issue chèques-vacances to:

Sunêlia La Ribeyre

Route de Jassat

63790 Murol

How much is the booking fee?

The booking fee is a flat €30.

Sunêlia Carte Privilège holders get to book for free.

I already know the campsite, so can I choose my own pitch?

When you make your booking, tell us what you are looking for, and though we never guarantee a pitch, we will do everything we can to find you the most suitable pitch available.

Can I bring a pet to Sunêlia La Ribeyre?

Yes, you can, although there will be a supplement to pay and conditions to accommodate.

Pets are welcome on campsite pitches (no more than 1 animal per pitch).

The only rental accommodation where we can accept pets is the Loisir Confort Melezia (no more than 1 animal per rental, and no category-1 or category-2 dogs).

The arrival and the departure…

When can I arrive and check into my rental accommodation?

In the low season, you can arrive and check in any time from 2:00pm to 6:00pm.

In July and August, you can arrive and check in any time from 2:00pm to 8:00pm.

If you are set to arrive outside these times, please call us earlier to let us know beforehand, so we can walk you through our late arrivals procedure.

Note that the barrier into the campsite is shut all night from 11:00pm.

When can I arrive and set up camp on my pitch?

In the low season, you can arrive and check in any time from 2:00pm to 6:00pm.

In July and August, you can arrive and check in any time from 1:00pm to 8:00pm.

If you are set to arrive outside these times, please call us earlier to let us know beforehand, so we can walk you through our late arrivals procedure.

Note that the barrier into the campsite is shut all night from 11:00pm.

What happens if we arrive after the campsite has closed for the night?

If you are set to arrive late (outside reception hours), please call us earlier to let us know beforehand so we can walk you through our late arrivals procedure.

Note that the barriers into the campsite are shut all night from 11:00pm to 7:00am.

When do I need to vacate my rental accommodation?

In the low season, you need to vacate and check out any time from 9:00am to midday.

In July and August, you can vacate and check out any time from 7:00am to midday.

When do I need to leave my pitch?

If you stay on a pitch you have to leave before midday.

Rental equipment…

What equipment is provided with my rental accommodation?

All our rentals come fully equipped with fridge, microwave oven, sink, gas or electric hob, saucepans, dinnerware, cooking utensils, plus outdoor wooden decking, garden furniture, parasol or sheltered terrace, sunloungers…

*Except in the “Chalets Bois”

The Sunêlia Prestige TAOS and the Key West Prestige Cottage also come equipped with a dishwasher.

Do we need to bring bed linen?

The Sunêlia Prestige TAOS comes with bed linen included.

Bed linen is not included with our other rental accommodation. However, you do have the option to rent bedding when you book.

All accommodation comes equipped with pillows and quilts.

Do the rentals have TV?

All our rentals are equipped with TV, except in the “Chalets Bois”.

The Water Park …

I am coming in the low season, so will the water-park pools be open?

Our covered pool is open and heated all season long.

The open-air pool is open from 1st June to 15th September but is only heated in July and August.

Are the pools heated?

If the campsite is open, then our covered pool is heated.

The outdoor water park is only heated in July and August.

Can I wear my swim-shorts in the pools?

No, you cannot go in the pools wearing swim-shorts—only speedos or swimming trunks.

Can campsite visitors use the water park and pools?

Our water park is reserved exclusively for clients who are staying at the campsite.

At the campsite…

What kind of climate can we expect in the Auvergne?

The campsite is at 800m above sea level, so nights can quickly get chilly.

If you have booked a pitch to camp, make sure you come suitably equipped.

We advise you to pack a woolly jumper, even in July and August—just in case! 😊

 

 

What methods of payment work at the campsite reception office?

Reception accepts cash, credit cards (except American Express), cheques and ANCV-issue chèques-vacances holiday vouchers.

Am I allowed to have visitors?

Yes. But there are conditions:

—visitors simply stop by and do not sleep over at the campsite.
—visitors are not to use the campsite infrastructures.
—visitors are under the responsibility of the campers hosting them.
—visitors are to leave their vehicle outside the campsite gates.

What happens if we have friends set to join us for the night and they are bringing a baby, which will take us over the maximum number of people allowed for our accommodation?

Our campsite mobile homes are designed for a maximum number of people—children and infants included. We do not allow any more than the allocated number of people.

Can I park my car up next to my accommodation or on my pitch?

Yes, every pitch has enough space to park up a vehicle.

If you have a second vehicle, you will have to leave it outside in the main car park, at the entry to the campsite (at no extra cost).

 

 

Do the campsite have WiFi?

Yes, for a fee you can get WiFi coverage across the whole campsite, or you can get 20 minutes per day of free access for your phone or PC in the TV room.

 

 

 

Are barbecues permitted on the campsite?

There are communal barbecue areas around the campsite for you to use.

Charcoal barbecues are not permitted on tent pitches.

You are welcome to bring your own electric barbecue (note you will need at least a 10Amp hook-up for pitches) or gas-fired barbecue.

 

 

Is there a laundry?

Yes, we have two laundry facilities at the campsite. Both are equipped with washing machines and dryers (which work with tokens that you can buy at reception) and we also provide an iron and ironing board.

 

 

 

How far is it to town centre?

Murol village is just 1km from the campsite.

You can walk there via the road or via footpaths through the countryside.

 

 

 

Are there shops and services nearby?

During the off-season, campsite convenience services are scaled down, so you will need to head into the village.

In July and August, our on-site Snack bar sells fresh-baked bread and pastries. We host a farmer’s market on our central square every Tuesday afternoon where you can buy local produce. We also have a partnership arrangement will the local SPAR supermarket in Murol that you can use to get deliveries straight to your pitch/accommodation.

The village itself also hosts: 3 small convenience stores, a butcher’s shop, a bakery, a number of restaurants, a pharmacy, a walk-in medical centre, and more… Basically, it has everything you need!

 

 

Is there off-season entertainment at the campsite?

Our entertainment and events programme runs in high-season in July and August, but not in the low season.

There may be special evening entertainment organized on certain bank holiday weekends. Get in touch to find out more.

If my child is 5½ years old, can they get into the Sunny Club?

No, children cannot get into the Sunny Club until their 6th birthday.